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A “Soft” Approach to Analysing Mobile Financial Services Sociotechnical Systems.

Ambore, S., Richardson, C., Dogan, H., Apeh, E. and Osselton, D. M., 2016. A “Soft” Approach to Analysing Mobile Financial Services Sociotechnical Systems. In: 30th British HCI Group Annual Conference on People and Computers: Fusion, 11--15 July 2016, Bournemouth, UK.

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Advances in mobile computing have presented a huge opportunity to provide Mobile Financial Services (MFS) to half of the world’s population who currently do not have access to financial services. However, cybersecurity concerns in the mobile computing ecosystem have slowed down the adoption of MFS. The adoption of MFS is further hampered by the lack of a clear understanding of the interaction between the complex infrastructures and human factors that exist in the ecosystem for Mobile Financial Services Socio-Technical Systems (MFSSTS). This paper presents the work in progress of investigating the problem of MFSSTS. It discusses the preliminary results and understanding obtained from using Human Factor approaches to build and analyse the model for MFSSTS.

Item Type:Conference or Workshop Item (UNSPECIFIED)
Uncontrolled Keywords:Mobile Financial Services ; Human Factors ; Socio-Technical Systems ; Soft Systems ; Interactive Management ; Cyber Security
Group:Faculty of Science & Technology
ID Code:25053
Deposited By: Symplectic RT2
Deposited On:02 Dec 2016 13:13
Last Modified:14 Mar 2022 14:00


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