‘Nudging’ as an architect of more responsible consumer choice in food service provision: The role of restaurant menu design.

Filimonau, V., Lemmer, C., Marshall, D. and Bejjani, G., 2017. ‘Nudging’ as an architect of more responsible consumer choice in food service provision: The role of restaurant menu design. Journal of Cleaner Production, 144 (February), 161 - 170.

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DOI: 10.1016/j.jclepro.2017.01.010

Abstract

The sector of food service provision generates substantial environmental and societal impacts. Environmental impacts are particularly pronounced in terms of carbon footprint build-up while societal impacts are reflected in often unhealthy food choice. These impacts should be minimised to facilitate progress of the sector towards sustainability. A significant share of the negative impacts from food service provision is attributed to irresponsible consumer choice which needs to be architected and made more society- and climate-benign. Customer ‘nudging’ is an effective tool of consumer choice architecture and yet little research has examined its application within the context of private food service provision. This study set to better understand the determinants of consumer choice when dining out and how consumer choice could be reinforced to make it more beneficial from the sustainability viewpoint. To this end, the study reported on the outcome of a consumer survey conducted among visitors to a UK casual dining restaurant where menu design was employed as a customer ‘nudging’ tool. The survey demonstrated that, next to price, food provenance and nutritional value determined consumer choice when dining out. This information should therefore be displayed on restaurant menus to enable educated, and more environment- and society-benign, food choice. While presenting the food carbon values on a menu was well perceived, some skepticism attached to their prospective use as a determinant of consumer choice was recorded. Recommendations were made on the design of the industry and policy-making interventions required to enhance the public appeal of this menu item.

Item Type:Article
ISSN:0959-6526
Uncontrolled Keywords:Food service provision; Casual dining; Sustainability; Consumer choice; Customer nudging; Menu design; UK
Group:Faculty of Management
ID Code:27051
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:10 Feb 2017 10:19
Last Modified:20 Feb 2017 16:12

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