The influences and consequences of being digitally connected and/or disconnected to travellers.

Tanti, A. and Buhalis, D., 2017. The influences and consequences of being digitally connected and/or disconnected to travellers. Information Technology and Tourism, 17 (1), 121 - 141.

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DOI: 10.1007/s40558-017-0081-8

Abstract

© 2017, The Author(s).Technological progress and tourism have worked in tandem for many years. Connectivity is the vehicle that drove the goal of technologically enhanced tourism experiences forward. This study, through an exploratory qualitative research identifies the factors that boost and/or distract travellers from obtaining a digitally enhanced tourism experience. Four factors can boost and/or distract travellers from being connected: (1) hardware and software, (2) needs and contexts, (3) openness to usage, and (4) supply and provision of connectivity. The research also analyses the positive and/or negative consequences that arise from being connected or disconnected. A Connected/Disconnected Consequences Model illustrates five forms of positive and/or negative consequences: (1) availability, (2) communication, (3) information obtainability, (4) time consumption, and (5) supporting experiences. A better understanding of the role and consequence of connectivity during the trip can enhance traveller experience.

Item Type:Article
ISSN:1098-3058
Group:Faculty of Management
ID Code:29214
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:15 May 2017 11:03
Last Modified:15 May 2017 11:03

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