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Smart hospitality—Interconnectivity and interoperability towards an ecosystem.

Buhalis, D. and Leung, R., 2018. Smart hospitality—Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, 71 (April), 41 - 50.

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SmartHospitalityIJHM_Paper_R1 (1).pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.


DOI: 10.1016/j.ijhm.2017.11.011


The Internet and cloud computing changed the way business operate. Standardised web-based applications simplify data interchange which allow internal applications and business partners systems to become interconnected and interoperable. This study conceptualises the smart and agile hospitality enterprises of the future, and proposes a smart hospitality ecosystem that adds value to all stakeholders. Internal data from applications among all stakeholders, consolidated with external environment context form the hospitality big data on the cloud that enables members to use business intelligence analysis to generate scenarios that enhance revenue management performance. By connecting to smart tourism network, sensors and content extractors can assist to collect external information, and beacons to deliver context-based promotion messages and add value. The proposed model enables fully integrated applications, using big data to enhance hospitality decision making as well as strengthen competitiveness and improve strategies performance.

Item Type:Article
Uncontrolled Keywords:Smart hospitality; Interconnectivity and interoperability; Hospitality ecosystem; ICT; Big data; Sensor and beacon
Group:Bournemouth University Business School
ID Code:30148
Deposited By: Symplectic RT2
Deposited On:03 Jan 2018 09:23
Last Modified:14 Mar 2022 14:08


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