Skip to main content

The importance of genuine service and human interaction for millennials’ guest experience: the case of hotel reception and front line employees.

Giousmpasoglou, C. and Ikonen, E., 2019. The importance of genuine service and human interaction for millennials’ guest experience: the case of hotel reception and front line employees. In: TTRA Europe 2019, 8-10 April 2019, Bournemouth University, UK.

Full text available as:

[img]
Preview
PDF
Ikonen - Giousmpasoglou_TTRA19_conference_Final_250119.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

391kB

Official URL: https://www.bournemouth.ac.uk/about/our-faculties/...

Abstract

Submitted document is an extended abstract.

Item Type:Conference or Workshop Item (Paper)
Group:Faculty of Management
ID Code:31740
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:07 Feb 2019 15:13
Last Modified:11 Apr 2019 01:08

Downloads

Downloads per month over past year

More statistics for this item...
Repository Staff Only -