Gamification Risks to Enterprise Teamwork: Taxonomy, Management Strategies and Modalities of Application.

Algashami, A., Vuillier, L., Alrobai, A., Phalp, K. T. and Ali, R., 2019. Gamification Risks to Enterprise Teamwork: Taxonomy, Management Strategies and Modalities of Application. Systems, 7 (1), 9. (In Press)

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DOI: 10.3390/systems7010009

Abstract

Gamification corresponds to the use of game elements to encourage certain attitudes and behaviours in a serious context. When applied to enterprise teamwork, gamification can lead to negative side-effects which compromise its benefits. For example, applying competitive elements such as leaderboard may lead to clustering amongst team members and encourage adverse work ethics such as intimidation and pressure. Despite the recognition of the problem in the literature, the research on concretising such gamification risks is scarce. There is also a lack of methods to identify gamification risks and their management strategies. In this paper, we conduct a multi-stage qualitative research and develop taxonomy of risks, risk factors and risk management strategies. We also identify the modalities of application of these strategies, including who should be involved and how. Finally, we provide a checklist to help the risk identification process as a first step towards a comprehensive method for eliciting and managing gamification risks to teamwork within enterprises.

Item Type:Article
Uncontrolled Keywords:gamification; risk Management; management strategy; enterprise teamwork
Group:Faculty of Science & Technology
ID Code:31817
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:13 Feb 2019 15:19
Last Modified:13 Feb 2019 15:19

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