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Machine Agency in Human-Machine Networks; Impacts and Trust Implications.

Engen, V., Pickering, J.B. and Walland, P., 2016. Machine Agency in Human-Machine Networks; Impacts and Trust Implications. In: 18th International Conference on Human-Computer Interaction International, 17–22 July 2016, Toronto, Canada.

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Abstract

We live in an emerging hyper-connected era in which people are in contact and interacting with an increasing number of other people and devices. Increasingly, modern IT systems form networks of humans and machines that interact with one another. As machines take a more active role in such networks, they exert an in-creasing level of influence on other participants. We review the existing literature on agency and propose a definition of agency that is practical for describing the capabilities and impact human and machine actors may have in a human-machine network. On this basis, we discuss and demonstrate the impact and trust implica-tions for machine actors in human-machine networks for emergency decision support, healthcare and future smart homes. We maintain that machine agency not only facilitates human to machine trust, but also interpersonal trust; and that trust must develop to be able to seize the full potential of future technology.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:General: HCI methods and theories; Human-machine networks; Agency; Trust
Group:Faculty of Science & Technology
ID Code:32030
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:12 Mar 2019 10:59
Last Modified:12 Mar 2019 11:05

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