Using business process modelling to improve student recruitment in UK higher education.

Fakorede, O., Davies, P. and Newell, D., 2019. Using business process modelling to improve student recruitment in UK higher education. In: BIS 2018: 21st International Conference on Business Information Systems, 18-20 July 2018, Berlin, Germany, 124 -135.

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Official URL: http://bis.ue.poznan.pl/bis2018/

DOI: 10.1007/978-3-030-04849-5_11

Abstract

We consider how the student recruitment process might be improved to optimize performance with particular reference to the clearing process. A Design Science Research (DSR) methodology was used which entails learning through artefact production and data was collected from interviews, observation and document analysis. The logic of the clearing process was modelled using a process-oriented modelling technique. An ‘As Is’ clearing process model was created to analyze the process, and a ‘To Be’ clearing process model developed. The improved model has been verified by domain experts and promises to enhance the clearing process in terms of cost saving and resource utilization.

Item Type:Conference or Workshop Item (Paper)
ISSN:1865-1348
Uncontrolled Keywords:UK higher education; process modeling; recruitment process; business process improvement; BPMN; clearing
Group:Faculty of Science & Technology
ID Code:32032
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:12 Mar 2019 15:51
Last Modified:10 Apr 2019 14:50

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