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Managing a non-profit hospitality platform conversion: The case of Couchsurfing.com.

O'Regan, M. and Choe, J. Y., 2019. Managing a non-profit hospitality platform conversion: The case of Couchsurfing.com. Tourism Management Perspectives, 30, 138 -146.

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DOI: 10.1016/j.tmp.2019.02.018

Abstract

Couchsurfing (CS) was founded in 2003 as a non-profit for those interested in creating a common resource for world-wide hospitality exchange and low cost tourism. Built around a non-market communal sharing model, it became a for-profit in August 2011. Applying a discourse relational model approach, this study characterizes how competing discursive articulations over the conversion led to a discursive strategy of moral justification as management sought to retain its non-profit, alternative, democratic imaginary. The study finds that the justifications gained initial appeal, but ultimately lost credibility due to a mismanaged conversion. By articulating the competing discourses through the sacred value protection model (SVPM), this study provides insights into the way in which a management strategy can be interpreted at a micro-analysis level. It recommends that management decisions need to start from the activities of the organizations members, groups and networks so as to account for their emotions, motivations and actions.

Item Type:Article
ISSN:2211-9736
Uncontrolled Keywords:nonprofit; communal sharing; volunteer management; tourism; relational model; couchsurfing; hospitality
Group:Faculty of Management
ID Code:32066
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:19 Mar 2019 11:49
Last Modified:05 Mar 2020 01:08

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