The Airbnb phenomenon: the resident’s perspective.

Abstract

Purpose Media and academic attention on Airbnb focuses on user experiences, implications for traditional accommodation establishments and negative sociocultural impacts. This study explores the views of Barcelona residents who have been impacted by the proliferation of Airbnb rentals. Design/methodology/approach A qualitative approach was adopted, involving semi-structured interviews with residents of Barcelona. Findings It highlights the problem of unregistered Airbnb rentals throughout the city, carrying implications for the gentrification of neighbourhoods, the displacement of local residents, and anti-social guest behaviour. This study points to a consequent rise in anti-tourist feeling. It also reveals that the authentic experience promised by the sharing economy is illusory. Originality/value The paper presents a model that highlights a clash between the vaunted benefits of the sharing economy for hosts and tourists and the negative implications for a city’s residents.