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Dilemmas in Re-branding a University—“Maybe People Just Don’t Like Change”: Linking Meaningfulness and Mutuality into the Reconciliation.

Kuoppakangas, P., Suomi, K., Clark, P., Chapleo, C. and Stenvall, J., 2020. Dilemmas in Re-branding a University—“Maybe People Just Don’t Like Change”: Linking Meaningfulness and Mutuality into the Reconciliation. Corporate Reputation Review, 23, 92-105.

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Dilemmas paper - CRR Pre publication 10082019.pdf - Accepted Version
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DOI: 10.1057/s41299-019-00080-2

Abstract

Reputation Institute and Springer Nature Limited. This study examines the implementation of a re-branding campaign in a public Canadian university. Data collection comprised 19 qualitative semi-structured interviews with key internal university stakeholders (Dean and Mid-level Administrators). The data revealed three core dilemma pairs: (1) new brand vs. previous brand; (2) voice at the organisational level vs. voice at the departmental level; and (3) voluntary down-up voicing vs. up-down voicing. Results suggest that successfully implementing the new brand should not exclusively rely upon internal marketing communication; instead, internal branding through handling ambiguities and addressing emerging dilemmas by enhancing engagement, building mutuality and unlocking the meaning in the re-branding can help improve success. This study reveals that implementing a re-branding campaign in higher education involves embracing the world of dilemmas by involving and empowering employees in dilemma reconciliation. The reconciliation of detected brand-related dilemmas with and by employees can be achieved by involving employees in the process of re-branding from the beginning. Indeed, this paper suggests the preparedness to detect and address dilemmas is central to successful re-branding. Our results indicate that traditional change management approaches produce unreconciled dilemmas that hinder the implementation of the new brand. We conclude that efforts to build employee engagement in re-branding do not build employee supportiveness towards the new brand unless core dilemmas are reconciled.

Item Type:Article
ISSN:1363-3589
Uncontrolled Keywords:Re-branding; Internal branding; Dilemma theory; Higher education
Group:Bournemouth University Business School
ID Code:32808
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:24 Sep 2019 09:07
Last Modified:30 Aug 2020 01:08

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