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Eliciting and Visualising Trust Expectations using Persona Trust Characteristics and Goal Models.

Faily, S. and Fléchais, I., 2014. Eliciting and Visualising Trust Expectations using Persona Trust Characteristics and Goal Models. In: 6th International Workshop on Social Software Engineering, 17 August 2014, Hong Kong.

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Abstract

Developers and users rely on trust to simplify complexity when building and using software. Unfortunately, the invisibility of trust and the richness of a system’s context of use means that factors influencing trust are difficult to see, and assessing its implications before a system is built is complex and time-consuming. This paper presents an approach for eliciting and visualising differences between trust expectations using persona cases, goal models, and complementary tool support. We evaluate our approach by using it to identify misplaced trust expectations in a software infrastructure by its users and application developers.

Item Type:Conference or Workshop Item (Paper)
Group:Faculty of Science & Technology
ID Code:33288
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:27 Jan 2020 09:32
Last Modified:27 Jan 2020 09:32

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