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Exploring sense of community within an online healthcare context.

Ramjaun, T. R., 2018. Exploring sense of community within an online healthcare context. In: Grigore, G., Stancu, A. and McQueen, D., eds. Corporate Responsibility and Digital Communities An International Perspective towards Sustainability. Springer, 79 - 95.

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Exploring COS FINAL 6 JUNE 2017.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial.


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DOI: 10.1007/978-3-319-63480-7


This paper argues that organisations considering corporate community involvement within online communities need to understanding how the notion of sense of community (SOC) is manifested and experienced within such stakeholder groups. This is based on the assumption that CCI is a form of corporate social responsibility that goes beyond the mere funding of charitable activities but involves a deeper involvement and participation within the life of the community (Moon and Muthuri 2006). Hence, it is expected that the corporation not only allocates significant amount of time and resources to such involvement (Yekini et al. 2017), but also implies a more in-depth understanding of the community itself. Therefore, this paper argues that in order for CSR managers to better identify and engage with relevant online communities, they need to be able to understand and apply the notion SOC within an online context. The case of an online healthcare community, hosted by a charitable institution in the UK, is presented to illustrate and support this argument.

Item Type:Book Section
Series Name:Palgrave Studies in Governance, Leadership and Responsibility
Uncontrolled Keywords:Sense of community; Online community involvement; Healthcare community
Group:Faculty of Health & Social Sciences
ID Code:33314
Deposited By: Symplectic RT2
Deposited On:29 Jan 2020 15:35
Last Modified:14 Mar 2022 14:19


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