Skip to main content

Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals.

Vijayakumaran, R. K., Eves, A. and Margaret, L., 2018. Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals. Hospital Practices and Research, 3 (2), 50 -58.

Full text available as:

Understanding Patients’ Meal Experiences through.pdf - Published Version
Available under License Creative Commons Attribution.


Official URL:

DOI: 10.15171/HPR.2018.11


Background: One way to improve hospital food provision is certainly by understanding the management of hospital foodservices, but there is limited detailed information about staff roles in food provision in many hospitals around the world. Objective: The hospital meal experience of patients, a part of the services provided by hospitals, is becoming important. Therefore, the role of various hospital staff members was studied through their behavior, attitudes, and practices so as to understand how the foodservice system works to address patients’ food consumption. Methods: This qualitative research used the convenient sampling method. Data was collected by interviewing twenty hospital employees with different job scopes (nurses, doctors, dietitians, foodservice managers, and directors of hospital foodservices) in 6 public hospitals. Results: Themes such as providing familiar food, food as the motivational factor for consumption, empathy shown by staff, and influences of the eating environment were identified using content analysis. Conclusion: The viewpoints and experiences of key stakeholders facilitated the understanding of various factors involved in the provision of hospital food which affect patients’ decisions to accept and consume food.

Item Type:Article
Uncontrolled Keywords:dietary service ; health personnel ; healthcare quality ; in-patient ; hospitalization
Group:Faculty of Health & Social Sciences
ID Code:33662
Deposited By: Symplectic RT2
Deposited On:09 Mar 2020 12:11
Last Modified:14 Mar 2022 14:20


Downloads per month over past year

More statistics for this item...
Repository Staff Only -