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The critical music fan: the role of criticality in collective constructions of brand loyalty.

Obiegbu, C. J., Larsen, G. and Ellis, N., 2019. The critical music fan: the role of criticality in collective constructions of brand loyalty. Arts and the Market, 9 (1), 65 - 80.

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DOI: 10.1108/AAM-01-2019-0006

Abstract

Purpose The purpose of this paper is to explore how the act of expressing criticism against a music brand fits with the identity and practices associated with being a loyal fan of that brand.Design/methodology/approach Drawing on insights from theories of brand loyalty and fandom, this interpretive inquiry makes use of data from an online forum dedicated to the band, U2, and interviews with forum members. A combination of online ethnography and discourse analysis is employed.Findings The findings reveal how interpretations of the act of expressing criticism within a space that ostensibly functions as a place to celebrate all things U2 related, shape the construction of loyalty to the b(r)and in diverse ways. The apparent in-group tensions between being loyal and being critical pose a challenge to the taken for granted nature of brand loyalty and fandom, highlighting the nuanced ways with which they manifest.Originality/value By examining the role of criticality within otherwise loyal spaces, the authors contribute to brand loyalty theory by revealing the malleability of the concept, as meaning is constantly being reshaped depending on individual realities.

Item Type:Article
ISSN:2056-4945
Additional Information:Purpose The purpose of this paper is to explore how the act of expressing criticism against a music brand fits with the identity and practices associated with being a loyal fan of that brand.Design/methodology/approach Drawing on insights from theories of brand loyalty and fandom, this interpretive inquiry makes use of data from an online forum dedicated to the band, U2, and interviews with forum members. A combination of online ethnography and discourse analysis is employed.Findings The findings reveal how interpretations of the act of expressing criticism within a space that ostensibly functions as a place to celebrate all things U2 related, shape the construction of loyalty to the b(r)and in diverse ways. The apparent in-group tensions between being loyal and being critical pose a challenge to the taken for granted nature of brand loyalty and fandom, highlighting the nuanced ways with which they manifest.Originality/value By examining the role of criticality within otherwise loyal spaces, the authors contribute to brand loyalty theory by revealing the malleability of the concept, as meaning is constantly being reshaped depending on individual realities.
Uncontrolled Keywords:brand loyalty; music; fans; criticism
Group:Bournemouth University Business School
ID Code:33988
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:12 May 2020 15:09
Last Modified:12 May 2020 15:09

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