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A Case-Study of the Anatomy of a Miscommunication: Why colleagues as patients develop complications?

Pritchard, C. and Latham, J., 2018. A Case-Study of the Anatomy of a Miscommunication: Why colleagues as patients develop complications? Clinical Journal of Nursing Care and Practice, 2, 8 - 11.

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DOI: 10.29328/journal.cjncp.1001006

Abstract

This is an anatomy of a miscommunication, written by the patient, a medical school professor and his orthopaedic consultant, who was also a colleague leading to a series of misunderstandings. This raises the practical question of who is responsible for effective communication with the patient who is also a colleague. At the pre-operative assessment a combination of the diffidence of an inexperienced nurse and the patient’s wrong assumptions about his post-operative mobility and his keenness to maintain his independence and identity nearly led to a delayed discharge. The miscommunication was due to the patient’s assumptions about previous orthopaedic and recent cardiac surgery hospital experience. Neither he nor the nurse checked these assumptions and we speculate might this possibly account for why senior colleagues who become patients sometimes have unexpected complications. There are lessons to be learned from this frank exploration of the colleague patient’s experience of a miscommunication.

Item Type:Article
ISSN:2639-9911
Uncontrolled Keywords:Patients; Professional communication; Responsibility; Independence
Group:Faculty of Health & Social Sciences
ID Code:35115
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:01 Feb 2021 11:29
Last Modified:01 Feb 2021 11:29

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