Information system's project management and the phenomenon of trust.

Abstract

The aim of this research was to investigate how the continual low success rate of IS projects could be improved through an evaluation of success and failure factors. A literature review revealed a comprehensive but uncoordinated history of research into the identification of the critical factors. This proved to be inconclusive, but did indicate that project management contributed more to the failures than the technology. A model for expressing the complexity of IS project environments is proposed to aid project teams with their strategy. Also, the criteria for measuring success of both project managemenat nd IS projects has been extended. Although many disciplines had considered trust as a success factor, this was missing within the domain of project management. To examine the effect of trust in an IS project environment a game termed Project Paradox was designed and run. A lack of trust was found to be compounded by conflicting objectives inherent within IS projects. It is recommended that the issues relating to trust should be considered and managed as an integral part of a risk analysis. To enable this to be realised in practice a framework for a Trust Audit is proposed. The thesis concludes with a number of research initiatives aimed at improving the success rate of IS projects.