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A Survey on the Usability and User Experience of the Open Community Web Portals.

Kazemi, S., Liebchen, G. and Cetinkaya, D., 2022. A Survey on the Usability and User Experience of the Open Community Web Portals. In: 24th International Conference on Human-Computer Interaction (HCII'22), 26 June - 1 July 2022, Virtual. (In Press)

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Abstract

Web-based portals enable a new communication paradigm that could provide variety of benefits and support to both the customers and companies. Customers can have continuous access to the services, information, support, and payments on the portal with the possibility of personalisation. This paper presents a survey on the usability and user experience studies relevant to open community web portals and information sharing platforms. The objective of the work presented in this paper was to produce an overview of how literature reported on usability in relation to information sharing web portals. A systematic mapping method has been applied to identify and quantify primary studies focusing on the usability and user experience of the open community web portals.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Usability; user experience; open community web portal; usability of web systems; human computer interaction
Group:Faculty of Science & Technology
ID Code:37132
Deposited By: Symplectic RT2
Deposited On:04 Jul 2022 13:03
Last Modified:05 Jul 2022 15:03

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