People management in Permacrisis: challenges and opportunities for the global hospitality industry.

Abstract

A prolonged period of global crises and contingencies known as permacrisis has caused major disruption to the global hospitality industry. The existing conditions have triggered several structural changes in the broader area of Human Resources Management. This paper investigates five people management areas that have been affected by permacrisis namely: staff shortages; talent management; managerial resilience; work-life balance and employee wellbeing; and fair work and worker exploitation-related issues. These areas should draw the immediate attention of the global hospitality industry’s key stakeholders and policymakers. It is argued that these areas are the fundamental elements for the creation of a blueprint that will bring hospitality back on track on the road to recovery. In addition, a number of actions required for the industry’s recovery are identified.