Tools
ToolsGiff, S., Barsoum, R. and Dogan, H., 2024. User Experience Research: Point of View Playbook. In: ACM CHI Conference on Human Factors in Computing Systems (CHI 2024), 11-16 May 2024, Honolulu, Hawaii. (In Press)
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Abstract
User Experience Research (UXR) needs to offer clear recommendations based on the meaning of data, evidence, and insights. However, UXR lacks a method to help the practitioners form a compelling perspective that drives impact through evidence-based resources. The paper presents a UXR Point of View (PoV) playbook that provides a set of criteria, standards, and tools to guide multi-disciplinary teams in designing services. A playbook typically consists of a book of plays or a set of instructions and has been used by practitioners from multiple disciplines. The paper presents the anatomy of a POV playbook with examples, challenges in industry, and the correlation of the PoV to the theories of situational awareness and decision making. The UXR PoV Playbook presents the results of a structured workshop with UX practitioners. The existing playbooks are used to inspire the POV Workshop and a model for defining the UXR Playbook.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | User Experience Research; Points of View; Playbook; Insight Generation |
| Group: | Faculty of Science & Technology |
| ID Code: | 39271 |
| Deposited By: | Symplectic RT2 |
| Deposited On: | 09 Feb 2024 14:24 |
| Last Modified: | 20 Feb 2024 13:59 |
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