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ToolsHuang, F., Tse, W. T. S., Wu, Z. and Buhalis, D., 2025. Attributes influencing peer-to-peer accommodation performance: Classification and the future pathways. International Journal of Hospitality Management, 126, 104093.
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DOI: 10.1016/j.ijhm.2025.104093
Abstract
This study identifies attributes influencing Peer-to-Peer (P2P) accommodation performance before and after COVID-19. It systematically reviewed the literature on factors determining P2P profitability and competitiveness. The review involved 117 papers published before and 126 papers after the COVID-19 pandemic, from 2009 to 2023. Customer satisfaction was among the most studied themes across the pre- and post-pandemic literature. Specifically, 10 pre-pandemic key attributes from a value co-creation perspective, and 14 post-pandemic key attributes falling within a social systems framework were identified. Hosts’ focus on creating positive, hygienic, memorable experiences and guest trust in the platforms has become paramount since COVID-19. This research is the first to aggregate and compare the performance-related attributes from pre- and post-pandemic research. It contributes to theory by providing guidelines for further studies and offers implications to help practitioners analyze business performance, facilitating the sustainable development of this sector.
| Item Type: | Article |
|---|---|
| ISSN: | 0278-4319 |
| Additional Information: | This study identifies attributes influencing Peer-to-Peer (P2P) accommodation performance before and after COVID-19. It systematically reviewed the literature on factors determining P2P profitability and competitiveness. The review involved 117 papers published before and 126 papers after the COVID-19 pandemic, from 2009 to 2023. Customer satisfaction was among the most studied themes across the pre- and post-pandemic literature. Specifically, 10 pre-pandemic key attributes from a value co-creation perspective, and 14 post-pandemic key attributes falling within a social systems framework were identified. Hosts’ focus on creating positive, hygienic, memorable experiences and guest trust in the platforms has become paramount since COVID-19. This research is the first to aggregate and compare the performance-related attributes from pre- and post-pandemic research. It contributes to theory by providing guidelines for further studies and offers implications to help practitioners analyze business performance, facilitating the sustainable development of this sector. |
| Uncontrolled Keywords: | Performance-related attribute; Value co-creation theory; Social systems theory; Systematic review; P2P accommodation; Classification |
| Group: | Bournemouth University Business School |
| ID Code: | 40702 |
| Deposited By: | Symplectic RT2 |
| Deposited On: | 17 Jan 2025 13:33 |
| Last Modified: | 17 Jan 2025 13:33 |
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