You seem to be attempting to access an item that has been removed from the repository.
There is an alternative version of the item you are trying to access:
Hartwell, H., Edwards, J. and Symonds, C., 2006.
Foodservice in hospital: development of a theoretical model for patient experience and satisfaction using one hospital in the UK National Health Service as a case study.
Journal of Foodservice, 17 (5-6), 226-238.