Tools
ToolsPeek, G. and Kiely, J., 2002. The culture of the British police: views of police officers. The Service Industries Journal, 22 (1), 167-183.
Full text available as:
![[img]](/style/images/fileicons/application_pdf.png)
|
PDF
Kiely_Output_1.pdf 61kB | |
|
Copyright to original material in this document is with the original owner(s). Access to this content through BURO is granted on condition that you use it only for research, scholarly or other non-commercial purposes. If you wish to use it for any other purposes, you must contact BU via BURO@bournemouth.ac.uk. Any third party copyright material in this document remains the property of its respective owner(s). BU grants no licence for further use of that third party material. |
Official URL: http://www.informaworld.com/smpp/content~content=a...
Abstract
The findings of a longitudinal, qualitative investigation of the culture of British Police and the perceived meanings of 'quality' and 'quality of service' are explored. Themes emerging from the analysis of in-depth interviews with newly promoted inspectors and sergeants suggest that police culture is changing subtly from its traditional roots and open to embracing issues of quality of service. Police officers have their own views on quality of service which do not always match that of quality of service directives or mission statements. The findings inform on ways in which the culture of an organisation impacts on service quality initiatives and have implications for a wide range of service
| Item Type: | Article |
|---|---|
| ISSN: | 0264-2069 |
| Uncontrolled Keywords: | Britain, police, culture, quality of service, law enforcement |
| Group: | Bournemouth University Business School |
| ID Code: | 783 |
| Deposited By: | INVALID USER |
| Deposited On: | 02 May 2007 |
| Last Modified: | 14 Mar 2022 13:06 |
Downloads
Downloads per month over past year
| Repository Staff Only - |