Partnerships in the Provision of Services by Multi-Agencies: Four Dimensions of Service Leadership and Service Quality.

Armistead, C. G. and Pettigrew, P., 2008. Partnerships in the Provision of Services by Multi-Agencies: Four Dimensions of Service Leadership and Service Quality. Service Business, 2 (1), pp. 17-32.

Full text available as:

[img]
Preview
PDF
110kB

Official URL: http://www.springerlink.com/content/a72tru48714u47...

DOI: 10.1007/s11628-006-0017-4

Abstract

This paper explores the relationship between four key dimensions of service provision through adopting different partnership approaches. These dimensions are identified to describe partnerships as mandatory or voluntary and service provision based on contract or trust. Propositions about the nature and interaction of these variables are presented and combined as a heuristic suggesting complying, constraining and creating modes of partnership-working and service delivery. Examples are provided of these modes in practice. The paper concludes that this heuristic is a useful tool for practitioners to locate their form of partnership-based service delivery within the spectrum identified.

Item Type:Article
ISSN:1862-8516
Uncontrolled Keywords:Partnerships Public services Trust Contract
Subjects:Technology > Business, Management and Marketing
Group:Business School
ID Code:849
Deposited By:INVALID USER
Deposited On:07 Dec 2007
Last Modified:07 Mar 2013 14:35

Document Downloads

More statistics for this item...
Repository Staff Only -
BU Staff Only -
Help Guide - Editing Your Items in BURO