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Watson, T., 2004. Issues negotiation: Is it characterised by control mutuality, trust, commitment and satisfaction? In: Raupp, Juliana and Klewes, Joachim, eds. Quo vadis public relations? : auf dem Weg zum Kommunikationsmanagement : Bestandsaufnahme und Entwicklungen. Wiesbaden: VS Verlag für Sozialwissenschaften, 186-198.