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Watson, T., 2004.
Issues negotiation: Is it characterised by control mutuality, trust, commitment and satisfaction?
In: Raupp, J. and Klewes, J., eds.
Quo vadis public relations? : auf dem Weg zum Kommunikationsmanagement : Bestandsaufnahme und Entwicklungen.
Wiesbaden: VS Verlag für Sozialwissenschaften, 186-198.